just one moment - lloyds tsb

Customer complaints can damage the reputation of a business, but they also present an opportunity that might not otherwise have occurred, a chance to delight the customer and build a relationship.

But you only get one chance to get it right.

This film uses the concept of time travel to allow Claire to, a Customer Services Assistant at Lloyds TSB to go back in time and get her 'Moment of Truth' right, after missing out first time around.

Produced by: The Edge Picture Company

Writer: Miles Furnell


2010 New York Festivals Silver - Internal Communications

© miles furnell 2017