just one moment - lloyds tsb
Customer complaints can damage the reputation of a business, but they also present an opportunity that might not otherwise have occurred, a chance to delight the customer and build a relationship.
But you only get one chance to get it right.
This film uses the concept of time travel to allow Claire to, a Customer Services Assistant at Lloyds TSB to go back in time and get her 'Moment of Truth' right, after missing out first time around.
Produced by: The Edge Picture Company
Writer: Miles Furnell
2010 New York Festivals Silver - Internal Communications
© miles furnell 2017